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West Resources

911 Call Routing Service for the US: Emergency Routing Service (ERS)

Emergency Routing Service (ERS) provides organizations with 911 call routing to Public Safety Answering Points (PSAPs) across the United States. Using a single SIP or PSTN connection, the ERS ensures that the caller’s 911 location information is delivered to the appropriate PSAP.

Compliance with E911 Regulations

Standards-based call routing conforms to state and FCC regulations, and follows NENA i2 standards, helping organizations to meet or exceed E911 regulations.

Comprehensive E911 Coverage

Provides nationwide 911 coverage across the US and E911 access to over 6,000 PSAPs, ensuring reliable emergency service is available to users in all regions.

Superior Network Reliability

With carrier-grade redundant data centers, the ERS delivers continuous E911 call routing service 24/7/365.

National ALI Database

Serves as a central repository for all user records and offers advanced real-time provisioning capabilities.

Location Validation

Locations are pre-validated and any errors are automatically returned in real-time, along with suggested alternatives. This ensures locations are valid and properly formatted to display at the PSAP.

Security Desk Routing and Notification

Delivers 911 calls and custom email alerts to on-site security personnel, notifying them of the emergency and providing them with the caller’s precise location information.

Simple to Deploy and Manage

Offers quick and easy implementation in as little as 24 hours. The user-friendly web-based management interface includes an administrative Dashboard and SOAP API.

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