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Black Hawk County Case Study

9-1-1 Text Messaging Helps Save Lives in Black Hawk County

When it comes to the safety of its citizens, the Black Hawk Consolidated Public Safety Communications Center (Black Hawk 9-1-1 Center) in Waterloo, Iowa does not hesitate to implement new life-saving technology. In August of 2009, Black Hawk became the first Public Safety Answering Point (PSAP) in the nation to successfully implement three-digit, 9-1-1 text messaging capability with West’s Safety Services (formerly Intrado) Advanced 9-1-1 (A9-1-1) TXT29-1-1 service.

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