The new Call Handling Installation and Configuration Certification will be structured through the following three phases:
- On-line self-directed prerequisite training – 20 hours, self-paced.
- In-class Core Call Handling Installation & Configuration training – 10 days.
- On-line training for Call Handling support products and features – variable as needed.
Certification is awarded upon successful completion of phases one and two. Courses are delivered at the West offices in Longmont, Colorado.
See our training schedule.