Intrado Resources

Utah Spine Care Uses West to Increase Adoption of Online Patient Portal

Shortly after adopting an online patient portal in December 2009, Tina Carney, EMR Administrator for Utah Spine Care, was tasked with manually calling each patient two weeks prior to their appointment, encouraging them to complete pre-registration materials online. While excited to have patients begin using the new technology, Carney now struggled to complete a daily calling list of 10-15 patients who needed to be notified about the portal.

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