West Resources

Information & Insight Series

Unified communications and collaboration (UCC) is the coming together of all of a worker’s collaboration tools. This includes voice, video, data, mobile integration, presence, conferencing, video and other real-time collaborative applications. Its value proposition is multidimensional. UCC empowers workers to streamline the collaborative process, raising productivity to new heights, enables real-time collaboration (Exhibit 1) with coworkers, partners, customers and suppliers across the globe, and can significantly reduce communications costs.

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West Corporation