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Webinar Excerpt: V9-1-1 for CLECs

V9-1-1 for CLECs helps you meet regional PSAP requirements for 9-1-1 connectivity regardless of where your subscribers are located. Leveraging West’s nationwide footprint, you’ll connect your subscribers to 9-1-1, receive higher call delivery rates and reduce the administrative headaches created by call failures. You can broaden your subscriber services to include mobile, nomadic and outside-of-rate center offerings.


Transcript

Thank you very much, and good afternoon, good morning, depending on where you are. My name is Mark Sandanisky [SP]. I've been with West Safety Services for approximately 16 years, and I've spent a lot of time working with our original CLEC customers, our wireless customers, and our Voice over IP customers. And today's topic of V9-9-1 services for CLECs is gonna dig into elements of our solution that we've adapted for V9-9-1, ultimately in support of CLECs that have decided to migrate their embedded base of traditional legacy subscribers over to a web solution, and some of the impacts and technical capabilities associated with doing so.

Why would a CLEC want to move in this direction? What would be a driving force for looking at moving records from the existing regional ALI databases and the current support structure that may be in place, to a V9-9-1 service? There's a few key points here, and in my experience in talking with CLECs that we've migrated, MSOs in some cases, that we've migrated from their legacy environment to the V9-9-1 space, as well as general discussions with others, you know, these are recurring themes that we see. Potential network expense savings is definitely one that we hear a lot from our customers. In essence, recognizing that in the regional ALI, traditional legacy 9-1-1 support environment, there's connectivity in the selective routers that is being maintained either on a regional or, even sometimes, an even more local level for the sole purpose of supporting 9-1-1. The V9-1-1 service that we're gonna dig into today, one big component of is obviously West taking over that call delivery into a the public safety answering point via the selective router. So in the solution we're talking about today, as I'm speaking, keep in mind that we are talking both data management and call delivery. So customers have come to us and said, "Hey, you know, I'm looking at my network spend or contracts that I have out there for network access," it may be a good time to look at potentially migrating off of that connectivity into a West-aggregated environment in conjunction with Voice over IP.

Expansion of coverage to a nationwide footprint. This is really something we're seeing driven by technology and innovation, and some of the devices, products and services that are being offered by our customers. And you folks are probably all working with your product teams, talking about what new products can be brought to market to retain subscribers and grow subscribers. The expansion of coverage to a nationwide footprint in this environment basically means that when you come on board with V9-9-1 services, you're aggregating all of your address information with West, and you're aggregating all your 9-1-1 calls, and you no longer have the traditional required relationship of a rate center-specific telephone number, an address, and you no longer necessarily need to be offering services only inside of your footprint. You could offer things like soft clients on a laptop, device-enabled services that people can download, or even just the ability to pick up devices and move outside of footprint. Recognizing that the V9-9-1 and the VoIP approach allows for that type of product offering. We're a lot of activity in this space, I could just add, with customers that are looking to offer Voice over Wi-Fi type services on their devices, and inherently, obviously, that is not going to follow the traditional rules of rate center, in-market, only in-market deployment.

Streamlining of 9-1-1 services is another area where we've definitely gotten feedback from our customers that they see value here, which is when we talk about moving from regional ALI database populations for your subscriber data to dynamic ALI nationwide supported by West, it does streamline, in some cases, relationships that need to be maintained with individual ILECs to have access to the regional ALI. It also dramatically streamlines the speed with which you can get the records into the ALI, because these are managed by West in our redundant geo-diverse network, those whereby we can populate the database with your subscriber data when we receive it within seconds, as opposed to necessarily having to wait for traditional regional ALI upload times, which depending on where you're operating, could be 24-plus hours. The migration from local connectivity to the nationwide network, again, that streamlines relationships that you may have to have in place to get to the selective routers that you already get to.

And then that last one, certainly, we're having a lot of conversations with customers now, as more emergency services IP networks, or ESINets, as you may have heard them referred to, next generation 9-1-1 deployments are coming on board. And the requirement is for all the providers - ILEC, CLEC, or otherwise - to drop their calls into the ESINets, and with this type of solution where you're aggregating all of your calls to the West environment and IP environment, we can obviously get the calls to legacy selective routers by delivering them out via our network and then, you know, usually hitting PDM in the last mile to the selective routers, if it's in a legacy, selective router environment. But if it's an IP-enabled ESINet, we obviously need to be able to deliver your calls on your behalf into those networks of the IP to the requirements of that ESINet. So that is supported in the services that I'm talking about today. It takes that issue out of the equation for our customers, and they seem to like that, especially as more and more of those are popping up around the country.



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