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Ahead in the Cloud: Why Contact Centers are Moving to Cloud-based Solutions

Moving from a traditional call center environment to a contact center one, in theory, would seem fairly straightforward. But the reality is very different. West surveyed 100 contact center decision-makers to find out where organizations were in the cloud adoption curve, what the drivers are for cloud adoption and equally importantly, how those who have already made the move reaping the rewards.

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West Corporation

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