Data Sheets/Brochures


Data Sheets/Brochures

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West Resources

E911 Solutions for Microsoft Teams

Intrado delivers comprehensive and reliable E911 solutions for Microsoft Teams with Direct Routing. Our solution, which was jointly developed with Microsoft, is field-tested and proven in deployments across North America.

As part of its feature set, Microsoft Teams includes native E911 location and tracking functionality. Intrado’s E911 solutions enhance this functionality, providing the necessary E911 call routing capabilities to deliver 911 emergency calls and accurate location information to the appropriate Public Safety Answering Point (PSAP). Our simplified emergency solutions will help you protect your users, while ensuring your enterprise meets state and federal E911 regulations.

NG9-1-1 GIS Data Services for i3 Readiness

Is your GIS Data NG9-1-1 ready? No need to wait – let’s get started!

Power Recorder Data Sheet

The ability to provide complete and accurate records of 9-1-1 incidents – regardless of the type of media received – is a crucial component for PSAPs of any size. Meeting these needs in a quickly evolving NG9-1-1 environment adds further technical complexity even as budgetary limitations cause practical concerns. Power Recorder by West offers moderate-sized PSAPs a comprehensive, cost-effective solution to meet each of these challenges and more.

Avoke CX Journey Solution

The pursuit of an improved customer experience is never ending. Ultimately, performance gains require superior data and the insights that come with rich expertise in customer experience optimization. West’s Avoke Analytics, combined with our unique methodology, provides the insights to discover, quantify, and deploy changes that drive the greatest improvements in automation, processes and CX. The result is a consistent, effortless customer experience delivering powerful advocacy for your brand.

Assessing Your Enterprise’s 911 Capabilities

Whenever you make a change to your enterprise communications network, you potentially impact – sometimes critically – your ability to provide 911 support for your users. This document outlines some of the key questions to ask to understand the status of 911 in your enterprise.

End-to-End 911 Solutions for VoIP and Unified Communications

West’s enterprise 911 solutions automate and simplify 911 location management, provide critical situational awareness for your security team, and facilitate nationwide 911 call and caller location delivery for E911 compliance. With flexible configurations, we deliver E911 solutions that are certified and seamlessly integrate with a wide range of voice platforms including Avaya, Cisco, Microsoft, Mitel (including ShoreTel), Genesys and more.

E911 for Education

In an emergency, getting the right information to the right responders is essential. West’s safety solutions help school campuses implement an immediate response and coordinate with public safety for improved outcomes.

E911 for Healthcare

When someone dials 9-1-1, there’s no room for error. We help healthcare organizations identify and share critical data with public safety and internal responders for an efficient and effective emergency response.

West Services and Solutions

West develops technology-enabled communications that change the way we work and improve the way we live. We pioneer new ways to interact, to engage, to execute business processes and transactions. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families.

We are the sum of our entire network – the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

Location Manager Product Brief

West’s new Location Manager, deployed as a module of West’s Emergency Routing Service, allows organizations to do precisely this: keep track of mobile softphone users off-site, and get the emergency calls to the right location for emergency assistance dispatching. Hosted in the cloud, Location Manager eliminates the need to purchase and deploy on-site equipment, allowing organizations to minimize the capital expenses associated with their voice networks.


Intrado

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