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Case Studies

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West Resources

Nemertes Research Case Studies: E911 Solutions for Manufacturing Enterprises

Manufacturing enterprises commonly operate in large facilities, spread out across the nation. When mandated to find the right E911 vendor and solution offering, these enterprises have several requirements to meet, such as complying with state E911 regulations, supporting E911 in a multi-vendor environment and improving caller-location accuracy. In today’s constrained budget environments, they need to achieve each of these goals and reduce the operating expenses associated with E911.

Download this compilation of case studies prepared by Nemertes Research to learn how two very large manufacturing companies met their E911 requirements, why they selected the solutions they did, and the benefits they enjoyed – from cost savings to simplified E911 management.

For the complete research report, download the Nemertes Research Business Value Analysis.

Nemertes Research Case Studies: E911 for Telecommunications Enterprises

Large telecommunications enterprises, with multiple offices across the country and thousands of employees, have a complex set of E911 requirements to meet. From regulatory compliance to centralizing 911 access in a multi-vendor, hybrid environment, these companies need a well-rounded solution that can address their various E911 technological challenges.

Download this case study prepared by Nemertes Research to learn how a very large telecommunications company solved for their unique set of E911 challenges, why they chose West over competing E911 vendors, and the unexpected benefits they enjoyed upon solution implementation – from 911 misdial protection to emergency notifications.

For the complete research report, download the Nemertes Research Business Value Analysis.

Nemertes Research Case Studies: E911 Solutions for Healthcare

Healthcare organizations often have exacting requirements when it comes to implementing 911 solutions for their VoIP/UC systems.

Download these two case studies, prepared by Nemertes Research, to learn about the key drivers that led two large healthcare organizations to seek out 911 solutions in the first place, why they selected the solutions they did, and the benefits these healthcare organizations enjoyed – including some unexpected perks.

For the complete research report, download the Nemertes Research Business Value Analysis.

Nemertes Research Case Studies: E911 Solutions for Financial Institutions

Enterprises offering financial services, specifically banks and insurance companies, commonly operate in multiple locations across the country. When it comes to E911, these institutions look for solutions that address a specific set of E911 challenges, such as meeting E911 regulations in different states, supporting remote and wireless users, and providing accurate 911 location information to first responders.

Download this compilation of case studies prepared by Nemertes Research to learn about the primary 911 requirements of two leading financial institutions, why they selected the solutions they did, and the benefits they enjoyed – from cost savings to unexpected perks.

For the complete research report, download the Nemertes Research Business Value Analysis.

Nemertes Research Case Studies: E911 Solutions for Education

Educational institutions, by nature of their mandate, often have particular E911 requirements that they must address beyond the obligations faced by traditional enterprises. When accounting for these requisites, they must also contend with complex infrastructures, multi-vendor VoIP/UC environments, and cost constraints.

Download these case studies, prepared by Nemertes Research, to learn about the key drivers that led three large educational organizations to seek out 911 solutions in the first place, why they selected the solutions they did, and the benefits they enjoyed – from cost savings to unexpected perks.

For the complete research report, download the Nemertes Research Business Value Analysis.

Increasing Efficiency In Substation Management

For years, utilities have used a myriad of processes to manage substation check ins. Field personnel call the control center and wait on hold until the operator approves entry. Xcel Energy wanted a more streamlined process that increased efficiency while maintaining or improving employee safety.

SubTrac proposed a solution.

Optimizing the Message to Help Patients Stay Healthy

Just because a doctor writes a prescription doesn’t mean the patient will pick it up. That can be dangerous to someone’s health, so a top U.S. pharmacy partnered with West to find ways to improve patient adherence to doctors’ orders. A full year of champion-challenger testing resulted in an additional 8.8 million prescription refills, helping patients keep their treatment plan on track.

Reaching Frequent Fliers on Their Channel of Choice

Already sporting award-winning customer service, a top airline upped the ante to add a new channel to its communication plan and make conversing with its customers easier than ever. After thorough discussion with West, they decided to try an SMS chat service. Their guests contact them from a cell phone 7 out of 10 times, so a text messaging tool just made sense.

But with such a new concept, they had no idea how their guests would respond. So the airline decided to pilot the program by inviting a group of targeted customers to try out the SMS service for the first time.

Preparing Customers Before Disaster Strikes

As one of the most disastrous hurricanes in U.S. history approached Texas, a top pharmacy acted quickly to get their customers the prescriptions they needed before the storm potentially left them stranded for days.

Helping Utility Customers Weather Hurricane Matthew

When Hurricane Matthew tracked up the East Coast, a major Florida utility company partnered with West to communicate with concerned customers — before, during and after the storm.


West Corporation

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