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West Resources

Introduction to ERL

Take a tour of Emergency Response Link, an AHJ contact data solution for security and alarm monitoring centers.

Context Service Video Use Case

Why West? A Better Contact Center

Cloud Contact Center provides all of the technology you need in a new or upgraded contact center solution. More importantly, West provides all of the experience and expertise you need in a provider. See how you can put our experience and expertise to work for your contact center.

Webinar Excerpt: V9-1-1 for CLECs

V9-1-1 for CLECs helps you meet regional PSAP requirements for 9-1-1 connectivity regardless of where your subscribers are located. Leveraging West’s nationwide footprint, you’ll connect your subscribers to 9-1-1, receive higher call delivery rates and reduce the administrative headaches created by call failures. You can broaden your subscriber services to include mobile, nomadic and outside-of-rate center offerings.

Location Performance Management Demo

This demo dives into Location Performance Management provided by West Safety Services with a basic overview of features and functionality.

The Mobile Shift: How to Proactively Deliver a Better Customer Experience

In the midst of a global “digital disruption,” customer expectations and technology continue evolving every second. In this presentation, we will help you create a clear path to delivering results. Dan Gordon explores how leveraging data can help you stay ahead of your customers and provide a few key best practices to reach them on their own terms.

Demo: Evolution of Text Messaging & SMS Assistant

Great proactive communication strategies don’t stop at one-way blast notifications. Watch this demo of SMS Assistant and SMS Natural Language to see how you can easily, naturally and effectively engage customers in a mobile world.

Using Data to Improve Customer Experience

Watch this webcast recording as Dan Gordon, SVP Strategy & Development, presents “Every Step of the Way – Using Data to Improve CX” at the CRMXchange Virtual Conference – March 23, 2016

West Healthcare – Chronic Care Management: Bringing Scale and Capacity to Patient Engagement

Watch how West Corporation combines Technology Enabled Communication with Clinically Managed Services to help healthcare organizations drive more effective care coordination for patients with chronic conditions.

The Art of the Possible: Engaging the Retail Pharmacy Consumer

See the “the art of the possible” when it comes to engaging and activating retail pharmacy consumers toward better health outcomes and learn strategies for improving star ratings, maximizing reimbursements and building deeper, more profitable consumer relationships.

West Corporation