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9-1-1 Policy & Technology: A Regulatory Update for Competitive Carriers

The increasing and very public focus on accurately locating wireless 9-1-1 callers is raising understandable questions and concerns from many of our tier 2 and 3 customers—particularly on the regulatory front. As a competitive carrier, being ready to cost-effectively comply with these mandates presents a unique set of challenges.

The Evolving Workplace and E9-1-1

Unified Communications (UC) technology is enabling unprecedented flexibility in the ways people connect and collaborate. This fundamental shift in how we work has also created a change in how we think about E9-1-1, with new technologies emerging to enhance the safety of all enterprise users. Join us for this interactive webinar to learn how West supports the latest UC technologies with our advanced E9-1-1 solutions.

Next Generation Emergency Response and its Impact on the Enterprise

Next Generation 9-1-1, or NG9-1-1, is an exciting project that enables the transmission of rich, enhanced data between callers and public safety to provide a fuller, more effective emergency response than can be implemented using older 9-1-1 technologies. While this new capability is a game changer for the public safety community, we are still learning the myriad ways that NG9-1-1 will enhance the enterprise. Don’t miss this interactive webinar that explains how NG9-1-1 will affect today’s enterprise communication technologies.

Keeping Campuses Safe with West

Colleges and universities across the country know that keeping their students safe and focused on their studies is critical. Given the expansive nature of campus environments, having a cohesive emergency response strategy can help these institutions ensure the safety of students, faculty and staff and can enhance the services provided by on-site emergency response personnel. Join us for this interactive webinar to learn how E9-1-1 and notification solutions from West work in a campus environment to provide emergency response personnel with the data and tools they need to keep everyone safe.

Does Your Contact Center Make or Break the Customer Experience?

Every time a customer interacts with your brand, it adds or subtracts from their overall experience. Your contact center is at the heart of this ongoing customer journey. During this webcast, Dan Gordon helps identify ways to measure contact center success and offers insights into taking customer experiences to the next level.

V9-1-1 for CLECs

V9-1-1 for CLECs helps you meet regional PSAP requirements for 9-1-1 connectivity regardless of where your subscribers are located. Leveraging West’s nationwide footprint, you’ll connect your subscribers to 9-1-1, receive higher call delivery rates and reduce the administrative headaches created by call failures. You can broaden your subscriber services to include mobile, nomadic and outside-of-rate center offerings.

Enterprise Wireless UC E9-1-1 Survival Guide

Enterprises are deploying voice-enabled UC applications such as Cisco’s Jabber to increase productivity and reduce costs.  In the past year, we’ve observed a dramatic increase in UC applications deployed on an array of devices that connect wirelessly to the network. More customers are asking about how E9-1-1 can be supported in such environments, particularly on BYODs.

In this latest webinar, we answer these questions by discussing the complexities of supporting emergency calls for wireless devices and review various solutions, use cases and deployment scenarios that we believe solve these challenges.

Webinar: “Your Call is Very Important”

As consumerism grows and healthcare evolves towards a more patient-centric delivery model, hospitals and health systems are increasingly viewing the contact center as a key hub of patient engagement and a strategic lever for driving a competitive advantage in an era of increased consumer choice. Cyndy Orrys, Director of Contact Center for Henry Ford, will share how her organization is modernizing their contact center with technologies and approaches that create effortless experiences for patients by quickly and intelligently engaging them with the right information or connecting them to the right resource, regardless of where that resource is located. Brian Cooper, Patient Engagement Strategist from West, will discuss five key characteristics of a modernized contact center, with suggestions on how to get started.

Taking Automated Member Engagement to the Next Level with TEC Pathways™ from West

Looking for new, more efficient, and productive ways to engage your members? TEC Pathways can help. Watch the webinar replay to see it in action.

The Mobile Shift: How to Proactively Deliver a Better Customer Experience

In the midst of a global “digital disruption,” customer expectations and technology continue evolving every second. In this presentation, we will help you create a clear path to delivering results. Dan Gordon explores how leveraging data can help you stay ahead of your customers and provide a few key best practices to reach them on their own terms.

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