West Interactive Services

SAFETY SERVICES TECHNOLOGY AND
COMMUNICATIONS IMPROVING EMERGENCY
RESPONSE

No other connection is more essential than the one that can save a life. At West, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.

No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.

444M


9-1-1 transactions facilitated 

End-to-end emergency communications
technologies and innovations.

Featured News, Events and Resources

News

Safety Services
The Importance of Identifiable E911 Locations for First Responders

PSAPs need to transmit location information in a format that first responders can easily identify and understand. When seconds count and emergency teams need to find a person requiring immediate assistance, they simply don’t have time to figure out the location of a port or department within an enterprise’s facility.

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Events

Safety Services
Mitel Connect OnSite and 911: Enriching Unified Communications with Enterprise Safety Solutions

Wednesday, November 29th, 2017 @ 12:00 pm - 1:00 pm - Register Now Mitel Connect OnSite (formerly ShoreTel Connect) offers rich new features to enterprises looking for a powerful yet modular UC architecture. Join West’s Lev Deich and Mitel’s Bryan Flandro for an interactive webinar that will explain how 911 works, and how enterprise safety solutions can be leveraged to enhance Mitel Connect’s feature set without [...]

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Resources

Safety Services
E911 Webinar On-Demand: 911 Policy and the Enterprise: Current E911 Legislation, Trends and Industry Advancements

E911 legislation and the regulatory environment are often referenced as key drivers for enterprise 911, but do you know what they really mean and how they may impact your enterprise?

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West Corporation

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