West Interactive Services

SAFETY SERVICES TECHNOLOGY AND
COMMUNICATIONS IMPROVING EMERGENCY
RESPONSE

No other connection is more essential than the one that can save a life. At West, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.

No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.

444M


9-1-1 transactions facilitated 

End-to-end emergency communications
technologies and innovations.

Featured News, Events and Resources

News

Safety Services
The Top Priority for Wireless 911 Location Solutions

Unless you’ve been in a digital detox for most of 2018, you may have noticed an increase in industry buzz around wireless 911 location technology, particularly in recent weeks.

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Resources

Safety Services
E911 Solutions for Broadsoft

The world of hosted voice and UC as a Service (UCaaS) is everexpanding. Now more than ever, small and medium businesses (SMBs) and enterprises alike are looking at the cloud as a serious contender to replace their on premises voice systems. And as options for hosted voice and UCaaS expand, you need to demonstrate the value of your solutions to expand your business

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