West Interactive Services

SAFETY SERVICES TECHNOLOGY AND
COMMUNICATIONS IMPROVING EMERGENCY
RESPONSE

No other connection is more essential than the one that can save a life. At West, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.

No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.

444M


9-1-1 transactions facilitated 

End-to-end emergency communications
technologies and innovations.

Featured News, Events and Resources

News

Safety Services
West’s 50 Influential People in 911

Mary Boyd, VP of Government and Regulatory Affairs

The first 911 call placed on February 16, 1968 marked a turning point for our country. More importantly, however, the 911 ecosystem that we take for granted would not be possible without the contributions of an extraordinary group of men and woman who have dedicated their careers to saving lives.

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Resources

Safety Services
The Revolution of Wireless 9-1-1 Location Technologies

If companies like Dominos and Uber can find us, why can’t 9-1-1? The challenge of finding wireless 9-1-1 callers is now being met with promising handset-based technologies. These solutions make it possible for carriers to derive a 9-1-1 caller’s location directly from the mobile device and has critical implications for emergency services including better 9-1-1 call routing, faster fix on caller location and faster delivery of critical location information to public safety.


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