West Interactive Services


No other connection is more essential than the one that can save a life. At West, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.

No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.


9-1-1 transactions facilitated 

End-to-end emergency communications
technologies and innovations.

Featured News, Events and Resources


Safety Services
Empower your Security Team When an Emergency Strikes

Your security team can play a vital role during an emergency situation; however, they need to be aware that there is an emergency in the enterprise, the nature of the situation, and its precise location. With West’s Desk Alert solution, you’ll empower your security team with tools that help them to be of assistance in ways that were previously impossible.

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Safety Services
APCO 2017

Sunday, August 13th, 2017 - Wednesday, August 16th, 2017 @ - APCO International is celebrating its 83rd Annual Conference & Expo in Denver, CO

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Safety Services
IP Phone Tracking

Automate phone management, reduce human error and support phone mobility with West Safety Services.


Emergency Gateway (EGW) helps organisations automate IP phone management and ensure that an emergency caller’s location information is always accurate and up-to-date. Depending on the IP phone system deployed, the EGW can automatically discover IP phones via layer 2 (switchbased), layer 3 (subnet-based), and/or wireless LAN tracking.

West Corporation