West Interactive Services

SAFETY SERVICES TECHNOLOGY AND
COMMUNICATIONS IMPROVING EMERGENCY
RESPONSE

No other connection is more essential than the one that can save a life. At West, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.

No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.

444M


9-1-1 transactions facilitated 

End-to-end emergency communications
technologies and innovations.

Featured News, Events and Resources

News

Safety Services
Major milestone reached in effort to pinpoint wireless 911 calls from buildings

Today, the 911 National Emergency Address Database (NEAD) LLC, an independent entity established by CTIA®, announced a major step toward helping first responders locate wireless 911 callers more accurately indoors by selecting West’s Safety Services to develop and operate the NEAD Platform. With a NEAD operator in place, the wireless industry remains on schedule to enhance indoor 911 location accuracy by harnessing commercial technologies.

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Events

Safety Services
CCA 2017

Wednesday, October 25th, 2017 - Friday, October 27th, 2017 @ -

Unlike any other mobile industry event, CCA’s 2017 Annual Convention brings together heavy hitters and decision makers from competitive mobile carriers, vendors and service providers to exchange ideas, discuss challenges and share business strategies.

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Resources

Safety Services
OTT29-1-1 Voice

OTT29-1-1 West Safety Services is a hosted solution delivering industry-leading E9-1-1 call routing services for over-the-top OTT) application providers.


West Corporation

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