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West Interactive Services

SAFETY SERVICES TECHNOLOGY AND
COMMUNICATIONS IMPROVING EMERGENCY
RESPONSE

No other connection is more essential than the one that can save a life. At West, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.

No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.

290M

911 emergency
calls supported by
West in 2015

End-to-end emergency communications
technologies and innovations.

Featured News, Events and Resources

News

Safety Services
Cool Tools for the PSAP at NENA 2016 – VIPER® Joins the Tiny House Movement

By Nicole Pianalto, Sr. Support Engineer, West, Safety Services

Have you noticed? A wave of downsizing is sweeping across the country in the form of the Tiny House. According to The Tiny Life website, the typical American home is around 2,600 square feet, whereas the typical small or tiny house is between 100 and 400 square feet. Smaller houses are easier to clean and maintain; they require less land and allow more time for experiences.

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Events

Safety Services
Zpryme Webcast: Engage and Protect Utility Customers

09/28/2016 @ 1:00 pm - 2:00 pm - Register Now // Growing Utility Customer Communications While Meeting TCPA Compliance. West's Janette Nelson is a panelist in this Webcast, hosted by Zpryme. (The event begins at 2pm ET.)

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Resources

Safety Services
Private Switch/Automatic Location Information (PS/ALI)

Empowering PBX owners to update the regional ALI database with the specific location of each station or extension within a building, campus or complex providing emergency dispatchers with the most accurate information at the most critical times.


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