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SAFETY SERVICES TECHNOLOGY AND
COMMUNICATIONS IMPROVING EMERGENCY
RESPONSE

No other connection is more essential than the one that can save a life. At West, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees and end users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

The committed, passionate professionals who make up the West Safety Services team spend every day anticipating, developing, maintaining and improving 9-1-1 and emergency communications. While we appreciate the evolving ideas and technology innovations that make our lives more convenient, we focus on the ones that make us all safer.

No technology will ever completely eradicate the need for 9-1-1 and emergency assistance. But working together, we can dramatically improve the odds and outcomes for all of us.

290M

911 emergency
calls supported by
West in 2015

End-to-end emergency communications
technologies and innovations.

Featured News, Events and Resources

News

Safety Services
GIS Data Sharing in the PSAP

By Charles Van Hoose, Sr. GIS Analyst at West

LEAD THE WAY

Geographic Information Systems (GIS) is front & center in the march toward a fully-realized i3-based Next Generation 9-1-1 (NG9-1-1) environment. No longer considered a secondary, reactionary tool for Public Safety Answering Points (PSAPs), GIS is Identified as a key foundational element in the National Emergency Number Association (NENA) i3 specification.

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Events

Safety Services
Enterprise Safety Fall Webinar Series

11/10/2016 - 11/17/2016 @ 1:00 pm CST - 2:00 pm CST -

West’s popular fall webinar series for enterprise safety services is back for 2016. Join us for these interactive webinars to learn about the latest trends in unified and emergency communications for enterprise, and what you can do today to take advantage of the latest innovations available on the market.

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Resources

Safety Services
The Evolving Workplace and E9-1-1

Unified Communications (UC) technology is enabling unprecedented flexibility in the ways people connect and collaborate. This fundamental shift in how we work has also created a change in how we think about E9-1-1, with new technologies emerging to enhance the safety of all enterprise users. Join us for this interactive webinar to learn how West supports the latest UC technologies with our advanced E9-1-1 solutions.

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West Corporation

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