Alarm & Security

Alarm & Security


In the Alarm and Monitoring industry, true security is built upon a foundation of reliable data. Accurate, actionable contact data is vital for the Authority Having Jurisdiction (AHJ) when responding to a subscriber’s alarm activation.

Emergency Response Link (ERL) by Intrado quickly provides real time access to accurate contact information for notification to the police, fire, medical and Personal Emergency Response Systems (PERS) and public safety answering points (PSAPs).

Intrado is as committed to your data as you are. Our Geographic Information Systems (GIS) team created and refined the “Emergency Responder Layer”, providing thousands of phone numbers and associated x,y coordinates to support connectivity between Alarm and Monitoring call centers and the subscribers they serve.

Data is key. This proven technology by Intrado helps agencies realize and provide “AHJ-valid” address or location of subscribers. Don’t worry!  Additionally, the systems identify jurisdictions of police, fire, medical and PERS AHJs, supplying your call takers and dispatchers with accurate subscriber location data in spite of information they may have otherwise received.

The result of all of this extracting, creating, organizing and presenting subscriber information? This highly accurate “ERL” data identifies the customer’s location for the AHJ, enables the alarm company to contact them, and improves the probability that the AHJ will respond to their alarm activation.

Join Intrado’s “Pre-Alarm Response” team, available for alarm or monitoring companies of any size. We know your jurisdictions!

More about Emergency Response Link

We understand that when an alarm is activated, you need to get it right the first time.  By using location intelligence, ERL links your alarm subscriber’s address to the appropriate AHJ. This automated system is built from high quality contact data that has been thoroughly audited and verified so that you can route every alarm to the appropriate AHJ.

As ERL delivers verified and highly accurate telephone numbers, workflows are streamlined. This fully managed and automated system allows your call handlers to dispatch every alarm to the appropriate AHJ with speed and confidence, accelerating alarm response times to potentially save Life and Property.

ERL can help Alarm and Monitoring agencies:

  • Increase customer retention
  • Eliminate costs of maintaining an in-house solution
  • Reduce fines from false dispatches
  • Improve monitoring center productivity, efficiency and ROI
  • Create positive AHJ relationships

Click here for a complimentary brochure on Emergency Response Link.