Carrier Services

Carrier Services


It’s easy to get excited about the technology innovations and platforms that are making our planet more connected and our lives more convenient, but all of that goes out the window when you or a loved one calls 9-1-1. At that moment, you’re not a telecommunications provider—you’re a consumer of the most essential service anyone will ever require. When you need help, you want the most reliable connection possible, supported by pristine data transmitted over a stable, highly-available network managed by people who know what they’re doing.

At West, we understand FCC regulations are important and exist for a reason, but they’ll never drive our innovations. Only people with ideas and passion can do that. Phrases like “robust technology” and “network reliability” aren’t buzzwords to us—they’re the drivers behind every solution and service we deliver because, in an emergency, every call must get through, enhanced situational data must be available and every second counts.

West works with our public safety partners to take care of 9-1-1 so that you don’t have to. While our solution architects are constantly striving to make our existing solutions more reliable, more stable and more secure, we’re simultaneously building a foundation for the future–so that 9-1-1 is always available to every caller from every device no matter what new technologies or regulations emerge.

While West has been in the business of 9-1-1 for more than 35 years, for us and for you, our business is always personal.


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We support that essential connection between your customers in distress and the public safety professionals and first responders who can help.

Accuracy Compliance Testing

Tap into a simple and cost-effective solution to ensure FCC location accuracy compliance.

Cell Broadcasting Services

When extreme weather or natural disasters strike or when a child goes missing, every minute counts. Warn your subscribers, and you can significantly improve their ability to seek shelter and potentially aid law enforcement.

E9-1-1 Services

Our E9-1-1 services ensure reliable call-routing and location determination. Regardless of device or location, our industry-leading technologies route each 9-1-1 call quickly and accurately so your customers can get the help they need where they need it.

Location Performance Management

In the wireless world, location is everything. Without it, you can’t comply with FCC regulations, let alone meet your subscribers’ service level expectations.


What began as a ground-breaking solution for the deaf and hearing-impaired community has rapidly evolved into a practical and often only alternative to a voice call. Our TXT29-1-1 solution leads the industry for reliability and performance.

Wireless Dispatchable Location Services

West has been an active participant in the critical dialogue between the FCC, public safety agencies and wireless carriers around indoor location. Our emerging solutions will improve indoor location accuracy and deliver a physical address to PSAPs for mobile 9-1-1 calls.


Whether your VoIP subscribers remain in a static location or move or travel with their devices, V9-1-1 provides the emergency caller’s accurate location information to the correct local PSAP.



CLECs leverage industry-leading data management services, reporting and analysis tools and network gateway services to increase operational efficiency and reduce costs.



Whether your focus is residential, enterprise or both, our V9-1-1 and V9-1-1plus solutions deliver proven E9-1-1 connectivity with features that add value to your VoIP services offerings at a price that fits your budget.

IP Phone

SIP Trunking

West’s solutions for SIP trunking providers help you attract and retain subscribers with enhanced E9-1-1 features.



As with our wireless voice and TXT29-1-1 solutions, we connect your mobile OTT app users to the nearest local Public Safety Answering Point (PSAP) with speed and accuracy.



West’s DirectRoute for Telematics service provides a smooth call transition from your service provider platform to the West Safety Services network. Emergency calls are delivered quickly and accurately over our highly-reliable infrastructure to the appropriate PSAP.



Incumbent Local Exchange Carrier (ILEC) customers turn to West for simplified subscriber provisioning services and flexible network access for accuracy, speed and reliability.

West Corporation