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Telematics

CONNECT YOUR DRIVERS TO 9-1-1.
EVEN IF THEY’RE LOST.

Can your telematics service quickly connect your drivers to the nearest public safety agency, regardless of their location? Telematics services are helping both consumers and businesses be more productive and more connected from the road. While the impact of telematics is convenience, operational efficiency and even entertainment, no benefit is more important than driver safety.

West’s DirectRoutesm for Telematics service provides a smooth call transition from your service provider platform to the West Safety Services network. Emergency calls are delivered quickly and accurately over our highly-reliable infrastructure to the appropriate PSAP.

When circumstance prevent direct connection to a PSAP, DirectRoute also provides back-up 9-1-1 assistance using our Emergency Call Relay Center (ECRC), staffed 24×7 by experienced public safety professionals.

With DirectRoutesm, you’ll:

  • Reliably route driver distress calls to the correct public safety agency
  • Integrate a solution that evolves to keep pace with future technology
  • Support your customers with our deep knowledge and expertise in public safety

West Corporation

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