Like most of us, your VoIP subscribers take 9-1-1 for granted. When they pick up the phone, they expect ready access to effective emergency services no matter what communications tool they use or where they’re located. The FCC and many states share this expectation and have put regulations into place to ensure compliance.

Sounds simple, right? It isn’t. Providing subscribers with public safety access and ensuring regulatory compliance can be costly to implement and manage, drawing your attention and resources away from your core business.

Whether your focus is residential, enterprise or both, our V9-1-1® and V9-1-1plussm solutions deliver proven E9-1-1 connectivity with features that add value to your VoIP services offerings at a price that fits your budget.

V9-1-1 allows carriers and VoIP service providers to provide E9-1-1 call routing support to their subscribers. It enables emergency calls to be routed from any VoIP subscriber to the appropriate PSAP using the existing 9-1-1 selective router infrastructure. Whether the caller remains in a static location, or uses the phone while traveling, V9-1-1 provides the emergency caller’s accurate location information to the nearest local PSAP.

What if you could convert the cost of 9-1-1 into new revenue opportunities while reducing administration and overhead? V9-1-1plus features advanced capabilities that increase the marketability of your services. These enhancements help you compete for and win new business like never before.

The V9-1-1plus portal delivers an intuitive user experience that walks your customers through their deployment and management from start to finish. You simply provide them with access to the portal and your work is done.


Whether your VoIP subscribers remain in a static location or move or travel with their devices, V9-1-1 provides the emergency caller’s accurate location information to the correct local PSAP. Learn More


As with our wireless voice and TXT29-1-1® solutions, we connect your mobile OTT app users to the nearest local Public Safety Answering Point (PSAP) with speed and accuracy. Learn More about West’s OTT29-1-1® Solutions

UC as a Service (UCaaS)

As a growing number of enterprises make the strategic decision to move their services to the cloud, UCaaS (also known as hosted, single-tenant UC) is gaining in market adoption—and a critical component of any successful UCaaS deploying establishes reliable and accurate E9-1-1 service.

West service offerings helps you strengthen your customer’s UCaaS business case, offering enterprise-grade E9-1-1 features that were previously available only to organizations with on-premises PBXs. We help you:

  • Speed deployment times with an E9-1-1 solution that meets your customers’ needs.
  • Provision customer locations for call delivery to the nearest Public Safety Answering Point (PSAP).
  • Ensure customer locations are always up-to-date in the ALI database.
  • Comply with all state and local E9-1-1 regulations.
  • Meet the complex requirements of your clients with multiple locations and remote workers.

West Corporation