First Responders Need a Dispatchable
Address – So Do Your Customers
A small child uses a cell phone to call 9-1-1 and report that his mother is unresponsive—but he doesn’t know his address. A 9-1-1 dispatcher can’t identify the location of a stroke victim with slurred speech because he’s using a cell phone.
The Federal Communications Commission (FCC) estimates that over 70% of all 9-1-1 calls now originate from mobile devices, and industry organizations project that at least half of these calls are made from indoor callers.
The above real-life emergencies illustrate the growing challenge of locating emergency callers using mobile devices. They also reveal the limitations of existing technologies which, according to our research, provide an incorrect address in roughly 15% of all 9-1-1 cell phone calls made today.
West Safety Services has been an active participant in the important dialogue between the FCC, public safety agencies and wireless carriers to identify and develop new ways to improve indoor location accuracy and deliver a physical address to PSAPs for mobile 9-1-1 calls. We’re currently developing several new, cost-effective solutions to help carriers meet the new FCC mandates.
At West, our focus is simple. We believe it’s essential to deliver a dispatchable location—not just an X/Y coordinate—for virtually every 9-1-1 call to ensure that responding agencies can quickly deploy critical services to the public.