Text-to-9-1-1. When A Voice Call Isn’t an Option.

A woman is able to secretly text 9-1-1 during a domestic violence dispute. Two lost hikers text pictures of their surroundings to assist the first responders who are trying to locate them. These two real-world scenarios resulted in positive outcomes thanks to innovations in text-to-9-1-1.

What began as a ground-breaking solution for the deaf and hearing-impaired community has rapidly evolved into a practical and often only viable alternative to a voice call. Since West successfully tested the nation’s first 9-1-1 text message back in 2009, our TXT29-1-1® solution has led the industry for reliability and performance, both carriers and public safety agencies.

With West’s TXT29-1-1® solution, your subscribers can rely on emergency text messaging where supported by their local PSAP:

  • Requires no costly infrastructure and technology upgrades
  • Leverages existing SMS infrastructure to deliver real-time messaging
  • Uses caller location to route to the nearest PSAP
  • Delivers high-availability performance
  • Compatible with 2G, 3G and 4G technologies

West Corporation