Carrier Services


Carrier Services

WEST IS THE LEADING E911 SERVICE PROVIDER FOR CALL ROUTING AND LOCATION

As an industry-leading E911 service provider, West helps carriers simplify 911 location data management and call routing while meeting FCC regulations.

We deliver pristine data transmitted over a stable, highly available network. As a result, over 100 wireless, ILEC, CLEC and VoIP carriers choose West as their E911 service provider.

Phrases like “robust technology” and “network reliability” aren’t buzzwords to us. They’re the drivers behind every solution and service we deliver because, in an emergency, every call must be routed correctly and every second counts.

While we aren’t attorneys, we’re experienced with the nuances of the FCC’s E911 regulations. However, they’ll never drive our innovations and services because only people with ideas and passion can do that.

In addition, our solution architects are constantly striving to make our existing 911 services more reliable and more secure. We’re also building a foundation for the future so that 911 is always available to every caller from every device no matter what new platforms emerge.

Finally, it’s easy to get excited about the technologies that are making our lives more connected and convenient. However, West focuses on the ones that make us all safer. Since 1979, we’ve managed 911 so that carriers don’t have to. For us and for you, that business is always personal.

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Wireless

Our wireless E911 solutions support the essential connection between your wireless callers and the public safety professionals and first responders who can help.

ACCURACY COMPLIANCE TESTING

Accuracy Compliance Testing (ACT) simplifies wireless 911 location testing, helping carriers to measure and report on Phase II accuracy and perform base station almanac updates. Wireless carriers can demonstrate compliance with the FCC’s E911 regulatory requirements while minimizing strain on already taxed network resources.

In addition to meeting 911 FCC location accuracy requirements, you can:

  • Test existing PSAP or county locations
  • Ensure FCC compliance and reporting
  • Measure accuracy drive testing
  • Perform BSA optimization and maintenance
E911 SERVICES

Our E911 services ensure reliable call routing and location determination for all 911 calls including Phase I/II, VoLTE and VoWiFi. Regardless of device or location, our industry-leading technologies route each 911 call quickly and accurately so your customers can get the help they need, where they need it.

EMERGENCY ASSIST

Emergency Assist helps you quickly determine the location of a subscriber’s mobile device–whether it is in idle mode or active use. This automated E911 solution for wireless carriers significantly simplifies the location request process, allowing emergency responders to rapidly react when your wireless subscriber can’t be reached through their cell phone.

LOCATION PERFORMANCE MANAGEMENT

West’s Location Performance Management (LPM) is a robust suite of location tracking tools and dashboards for wireless carriers. LPM compiles and aggregates complex data sets to help you proactively manage and report on location accuracy, while complying with the FCC’s wireless E911 location regulations.

LPM arms you with key insights to help you :

  • Manage 911 caller location and identify areas for improvement
  • Pinpoint location performance issues to meet subscriber Service Level Agreeements (SLAs)
  • Optimize network functionality to certify and trust location performance
  • Gain insights into drive testing results
  • Report compliance with the FCC’s Fourth Report and Order location accuracy rules
  • Audit KPIs, call results, and location server performance
  • Measure baseline accuracy results in test areas
  • Resolve position determination discrepancies
TEXT-TO-911

What began as a groundbreaking 911 solution for the deaf and hard of hearing community has rapidly evolved into a practical emergency alternative to an emergency voice call. Since West successfully tested the nation’s first 911 text message back in 2009, our TXT29-1-1® solution has led the industry for reliability and performance.

With West’s TXT29-1-1® solution, your subscribers can rely on 911 text messaging support in jurisdictions with Next Generation 911-enabled PSAPs. TXT29-1-1 for wireless carriers:

  • Doesn’t require costly infrastructure and technology upgrades
  • Leverages existing SMS infrastructure to deliver real-time messaging
  • Uses caller location to route to the nearest PSAP
  • Delivers high-availability performance
  • Is compatible with 2G, 3G and 4G technologies
WIRELESS 911 LOCATION

Wireless Dispatchable Location Services (WDLS) is a suite of public safety-grade solutions that, bundled together, route 911 calls more accurately and deliver the subscriber’s location data to the nearest public safety agency in less time.

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VoIP

Providing your VoIP subscribers with access to 911 while meeting the FCC’s expectation for E911 regulatory compliance can be costly to implement and manage. This complexity draws your attention away from your core business.

Whether your focus is residential, enterprise or both, our VoIP E911 solutions for VoIP service providers (VSPs) compliment your existing subscriber services at a price that fits your budget.

IP Phone

SIP Trunking

West’s solutions for SIP trunking providers help you attract and retain subscribers with enhanced E911 features.

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ILEC/CLEC

Our industry-leading E911 services for ILECs/CLECs provide data management and reporting and analysis tools to increase wireline carriers’ operational efficiency while reducing costs.

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Over-the-Top (OTT)

As with our wireless voice and 911 text services, we connect your mobile OTT app users to the nearest local Public Safety Answering Point (PSAP) with speed and accuracy.

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Telematics

West’s DirectRoute for Telematics service provides a smooth call transition from your service provider platform to the West 911 network. Emergency calls are delivered quickly and accurately over our highly-reliable infrastructure to the appropriate PSAP.


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