Telematics

CONNECT YOUR DRIVERS TO 9-1-1.
EVEN IF THEY’RE LOST.

Our DirectRoutesm for Telematics solution provides a smooth 911 call transition from your telematics service provider platform to the West network. Your emergency calls are delivered to the appropriate PSAP quickly and accurately over our highly-reliable infrastructure.

Telematics can help drivers be more productive and more connected from the road. While telematics services provide convenience, operational efficiency and even entertainment, the primary benefit is driver safety.Can your telematics service quickly connect your drivers to the nearest public safety agency, regardless of their location? With DirectRoute, you’ll:

  • Reliably route 911 distress calls to the correct public safety agency
  • Integrate a solution that evolves to keep pace with future telematics technology
  • Support your customers with our deep knowledge and expertise in 911 services

Finally, if circumstances prevent connection to a PSAP, DirectRoute also provides 911 assistance through our Emergency Call Relay Center (ECRC). Our backup PSAP is staffed 24x7x365 with experienced call takers who route calls to the correct emergency call center.

To learn more about DirectRoute for Telematics, download our data sheet.


West Corporation

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