One of your employees in a regional office dials 9-1-1. Is she connected to the nearest local public safety answering point (PSAP) or is the call routed to the local agency where your IP-PBX is located? Do you know precisely where she is, including which building, floor, and room number? Does your security team know that there’s an employee in distress who needs assistance?

At West, our enterprise solutions help you protect your most important resources: your employees, your students and your customers. We help you meet E9-1-1 regulations while keeping costs in check. We automate and simplify E9-1-1 management so your users can reliably connect to 9-1-1 emergency assistance–from the office, from remote offices, from the road and from any device.

Our robust, industry-leading solutions are available for a wide range of voice platforms, including Cisco, Avaya, Microsoft, ShoreTel, Aastra and more.

We’re trusted by more than 1,000 organizations to safeguard their users (to us, that’s roughly 2.3 million lives). With access to over 6,000 public safety answering points (PSAPs), your users have unrestricted access to emergency services, regardless of their location.

Your users take 9-1-1 for granted. By partnering with West Safety Services in the enterprise, you can, too.

Test Responsive

By 2021, the total hosted IP telephony and UCC services market is expected to reach $21 billion.

Preferred Cisco Solution Partner


Cost Effective, Cisco-Compatible Solutions

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Whether you are moving to Skype for Business or running Microsoft Lync Server 2010 or 2013, West offers solutions with seamless interoperability and complete E9-1-1 coverage.


West Safety Services offers products and services that are rigorously tested and certified to seamlessly integrate with Avaya Aura Communication Manager and Session Manager.

Certified ShoreTel Partner


Our exclusive ShoreTel solutions help you take charge of 9-1-1 while keeping costs in check.

Certified Genesys Partner


Our solutions have been certified for seamless interoperability with Genesys SIP Server.


Cost-effective and scalable, our Mitel solutions have been certified for seamless interoperability with Clearspan and MX-ONE systems.

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Other IP-PBX Platforms

Our robust, industry-leading solutions are available for a wide range of voice platforms. We’re trusted by over 1,000 organizations to help ensure the safety of their employees, students and customers.

West Corporation