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Partners

The ability to partner is an opportunity to improve public safety
and bring innovation to the nation’s 9-1-1 infrastructure.

Agent511

West Safety Services and Agent511 partner together to integrate existing call-handling systems with a Text-to-9-1-1 web browser solution.

APCO

West’s Safety Services is a member of the Association of Public-Safety Communications Officials’ (APCO) Corporate Partner program. We proudly support APCO’s mission to empower and educate public safety communications professionals.

Alcatel-Lucent

Our E9-1-1 solutions have been certified by Alcatel-Lucent for seamless interoperability with OmniPCX. We deliver phone tracking, E9-1-1 call routing, and security notification solutions that help organizations keep users safe while meeting E9-1-1 regulations.

Certified Avaya Technology Partner

Avaya

West Safety Services is a Technology Partner member of the Avaya DevConnect program. Our innovative E9-1-1 solutions are certified with the latest versions of Aura Communication Manager, Aura Session Manager, and IP Office.

Preferred Cisco Solution Partner

Cisco

West Safety Services is a Preferred Solution Developer member of the Cisco Developer Network. We deliver highly integrated E9-1-1 solutions that are certified with Cisco’s Unified Communications Manager platform and IP phones.

CVDS

West Safety Services partners with CVDS in order to provide state of the art solutions for 9-1-1 call logging and recording.

EagleView-Pictometry

Pictometry® Intelligent Images® offers high-resolution aerial orthogonal and oblique images that are geo-referenced to facilitate accurate measurement of locations and structures. EagleView-Pictometry and West Safety Services are arming public safety professionals with detailed renderings for better decision-making with improved response outcomes.

ECaTS

West Safety Services partners with ECaTS to bring Power ECaTS, a reporting solution integrated specifically with our call handling portfolio of products, including VIPER® and Power 911®

Eventide

Eventide and West Safety Systems partners to bring the Nexlog IP recording for VIPER®

Certified Genesys Partner

Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel customer experiences, journeys and relationships. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion contact center interactions per year in the cloud and on premises. Visit us at www.genesys.com or call us at +1.888.436.3797

Hexagon

West Safety Services integrates next-generation 9-1-1 data applications with Hexagon’s I/CAD computer-aided dispatch (CAD) solution. With this integration Advanced 9-1-1 data services will be sent directly to Hexagon I/CAD workstations.

Higher Ground

Higher Ground and West Safety Services have partnered together to ensure interoperability with existing technology and future technology with 9-1-1 System IP Recording and VIPER® .

Microsoft

West Safety Services works with Microsoft to deliver innovative E9-1-1 solutions that integrate with the next-generation E9-1-1 capabilities of Skype for Business.

Mitel

West Safety Services is Mitel’s chosen provider for E9-1-1 solutions. We work together to deliver seamless E9-1-1 capabilities for Mitel IP telephony deployments, including the Clearspan system.

Motorola Solutions

Motorola Solutions, West Safety Services Alliance Delivers Next Generation Integrated Command and Control Capabilities to Public Safety

NICE

Along with native VoIP recording and NICE Inform for multimedia incident information management, this partnership brings the integration of the NICE audio recording solution with West Safety Services’s next-generation VoIP E9-1-1 controller VIPER®.

RAVE Mobility

Smart911 from West Safety Services provides public safety answering points (PSAPs) a valuable tool for enhancing call processing and dispatching effectiveness that has proven to save lives.

Certified ShoreTel Partner

ShoreTel

West Safety Services is an exclusive provider of E9-1-1 capabilities for ShoreTel. As a member of ShoreTel’s Innovation Network, we deliver E9-1-1 solutions that help organizations keep users safe while meeting E9-1-1 regulations.

Tyler Technologies

West Safety Systems and Tyler Technologies partner to provide a CAD system that effectively manages single- or multiple-agency dispatching.

Texas Department of Information Resources

West’s Safety Services Division, North America’s leading provider of 9-1-1 technology solutions, has been awarded a Texas Department of Information Resources (DIR) Direct Contract – DIR-TSO-3468 for public safety software and services, contained within the West Geographic Information Systems (GIS) product suite.

Verint

Virent and West Safety Services partner to bring Audiolog that helps PSAPs meet requirements for compliance and evolving Next-Generation 9-1-1 requirements.

VPI

VPI with their partnership with West Safety Services offer certified compatibility with VIPER® for passive IP recording.


West Corporation

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