Texas Department of Information Resources

Texas Department of Information Resources


West’s Safety Services Division, North America’s leading provider of 9-1-1 technology solutions, has been awarded a Texas Department of Information Resources (DIR) Direct Contract – DIR-TSO-3468 for public safety software and services, contained within the West Geographic Information Systems (GIS) product suite.

The Texas DIR contract simplifies the process for state and local government agencies in the State of Texas to purchase West’s public safety GIS offerings at an approved discount. This award is significant because it allows agencies to directly acquire products and services through the DIR contract, eliminating the need for a costly RFP process.

The Texas DIR Landing page for Contracts and Services is located at

West provides comprehensive NG9-1-1 GIS solutions that meet the needs of public safety agencies, first responders and telecommunications carriers. Our team leverages proprietary processes and tools to proactively eliminate inaccurate data and build the foundational GIS data layers necessary for the appropriate emergency response.

West has assembled a team of GIS experts, ready to help you not only enhance existing GIS data, but build quality GIS data for NG9-1-1. We will work with you to identify your needs to provide you a clear path to success, no matter what your situation.

West’s GIS Data Services include new data development, ongoing data maintenance, NG9-1-1 readiness and transition, data validation and QA and professional consultation and workflow analysis.

Products include:

MapFlex 9-1-1® – helps the PSAP respond to 9-1-1 calls, displaying 9-1-1 call locations in a visual, user-friendly, map-centric application.

MapFlex Geospatial Explorer (GSE) is the ultimate mapping experience for public safety collaboration. Our web-based enterprise application works in parallel with MapFlex 9-1-1 or as a standalone solution to provide an authoritative view via a live map. MapFlex GSE complements your local data with live feeds including weather, traffic cameras, news and other streaming information, giving you additional context and situational awareness. Our expert project managers assist you in building, configuring and maintaining your map.

MapSAG® is the leading 9-1-1 GIS data management system for the 9-1-1 industry, providing a visually intuitive framework for analyzing, understanding, and synchronizing both tabular 9-1-1 data and layered, map-based GIS information.

SimpleCell® transfers cell sector/cell tower tabular data from wireless carrier routing sheets into valuable GIS data that can be utilized in a variety of situations.

911 MapBook® simplifies the tasks associated with creating map books from your GIS data; map books can be distributed to first responders in either hard copy or PDF format.

To learn more about West’s GIS software and/or services, please contact Valorie Taylor, Account Executive for Texas at or 512.268.3911. Valorie and our support engineers will work with you to analyze and determine your needs to provide a proposal and/or quote for review.

Warranty policy: Products are offered under an annually renewable software support and maintenance agreement.



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