Public Safety

Public Safety


Public safety agencies across the country rely on West Safety Services for mission-critical 9-1-1 equipment and services. Emergency call takers need the tools to effectively and rapidly respond to each and every caller. VIPER, the industry’s longest operating, most dependable, versatile and complete end-to-end call handling system, ensures that telecommunicators are in total control of landline, wireless and VoIP 9-1-1 calls.

West provides public safety agencies with:

  • Public safety call handling solutions with integrated intelligent workstation
    hardware and software
  • GIS capabilities with real-time mapping and data maintenance
  • NG9-1-1 data mining and analytics
  • Continuity of Operations services

North America’s leading provider of 9-1-1 technology solutions for traditional phone companies, wireless carriers, satellite and cable operators, VoIP providers, and public safety and government agencies

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Call Handling Suite

Our purpose-built solutions offer a fully-integrated suite of Call Handling equipment and services, spanning the entire workflow of public safety – from E9-1-1 emergency response and command and control to digital justice and corrections.


Geographic Information Systems (GIS)

While Geographic Information System (GIS) data has played a role in legacy 9-1-1 environments, in Next Generation 9-1-1 (NG9-1-1) deployments, GIS takes center stage, delivering enhanced functionality that dramatically reduces response times.

GIS Data Services

Our GIS data services help you gain control of the increased demands for accurate spatial data, data management, quality assurance and maintenance of public safety GIS data.


MapSAG is the leading 9-1-1 GIS data management system for the 9-1-1 industry, providing a visually intuitive framework for analyzing, understanding, and synchronizing both tabular 9-1-1 data and layered, map-based GIS information.

Enterprise Geospatial Data Management System (EGDMS)

EGDMS is a combination of our proprietary software and managed services custom fit to meet your
specific 9-1-1 enterprise data maintenance needs.

MapFlex 9-1-1®

MapFlex 9-1-1 helps the PSAP respond to 9-1-1 calls and display 9-1-1 call locations in a visual, user-friendly,
map-centric application.


PowerData Services

PowerData Services helps you manage the seemingly endless flood of information to get the right information to the right resource at the right time.


Save lives with the premiere text-to-9-1-1 solution – first to market, best in class.


Be assured of a more confident, prepared, and safer approach to potentially dangerous, even deadly situations


You care about your citizens. Providing the best and most efficient emergency response to your community is your highest concern.

Disaster Response

Operational Continuity

What if disaster strikes and the situation is out of your control? Where do you turn when large-scale events consume all of your resources? Operational Continuity planning is the answer.

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