Call Handling Suite

Call Handling Suite


Public Safety Answering Points (PSAPs) need tools that ensure rapid and reliable communication with other emergency responders – fire safety personnel, law enforcement, ambulance and medical personnel – to help save lives.

Our purpose-built solutions offer a fully-integrated suite of Call Handling equipment and services that span the entire workflow of public safety – from E9-1-1 emergency response and command and control to digital justice and corrections – to serve PSAP call-handling needs. An IP-based solution streamlines both voice and data calls and provides a pathway to i3 compliant, NG 9-1-1 data services with a minimal amount of backroom equipment.

Intrado provides PSAPs with mission-critical 9-1-1 call handling equipment and services, including:

  • Public Safety Call Handling solutions with integrated intelligent workstation hardware and software
  • GIS capabilities with real-time mapping and data maintenance
  • NG9-1-1 data mining and analytics
  • Continuity of Operations services

Intrado VIPER®

Tried and true, Intrado’s world-class VIPER® call handling system ensures that emergency telecommunicators are in total control of landline, wireless and VoIP 9-1-1 calls.

Learn more about flexible, feature-rich, i3-compliant VIPER here.

POWER 911®

PSAPs realize full control with Power 911. This intelligent workstation provides on-screen command of landline, wireless and VoIP 9-1-1 calls in a variety of telephony environments. Scalable to meet the operational needs of any PSAP, Power 911 offers a self-healing, fully integrated, end-to-end solution.

Power Locate

Call takers need quickly accessible, relevant and reliable location information to successfully identify individuals associated with dropped calls or texts. By referencing the caller’s location and phone number, Power Locate utilizes publicly available information sources to help Public Safety Answering Points (PSAPs) place targeted follow-up calls. By determining if there really IS an emergency to report, a call taker saves valuable time and will allocate critical resources only if needed. Power Locate helps call takers identify the location of dropped, abandoned or misrouted calls. Even the location of pranksters and unintentional “pocket dialers” can be queried.

Learn more here.


Power LVR gives PSAPs the ability to confidently capture, correlate and store all 9-1-1 trunk, administrative, workstation and radio audio transmissions associated with a specific incident. Scalable to meet the needs of any PSAP, Power LVR interfaces with both radio network infrastructure and telephone systems to accurately record voice communications for immediate replay, evidentiary purposes and training.

Power Metrics™

Power Metrics™ – powered by ECaTS – reporting and analysis products help increase operational effectiveness by giving PSAPs the tools needed to get the most out of management information systems. This suite of solutions provides reporting against i3 standards and works seamlessly with Intrado’s VIPER® platform. In an integrated fashion, these web-based reporting applications use information from Intrado’s Power 911 ® user interface to generate a wide range of comprehensive statistical reports critical to PSAP operations.

No matter how complex the reporting requirements, Power Metrics helps 9-1-1 decision-makers understand the strengths, weaknesses and operational efficiencies of agencies within their purview. Easy-to-read reports generated in response to standard or customer queries provide a quick snapshot with a single click.


PowerOps is a visual data analysis tool primarily used by PSAP supervisors to monitor, call, position, and queue activity. Providing a quick view of the operations floor performance through a visual representation of statistics to optimize ring group activity, PowerOps features a highly customizable display through a set of user-friendly tools.

Power Recorder

The ability to provide complete and accurate records of 9-1-1 incidents–regardless of the type of media received–is a crucial component for PSAPs of any size. Power Recorder provides recordings of 9-1-1 calls from the VIPER call handling system, capturing, recording and archiving call media and associated ANI/ALI meta-data. Recordings are available for instant recall, forensic replay, incident reconstruction and long-term archiving.

Power Station Gen3™

Good just got better! Enjoy the functional ease of A9C® in the ultimate call handling black box – Power Station Gen3™ by Intrado – delivering the full VIPER® / Power 911® experience in a much smaller space. PSAPs can optimize resources, simplify processes and realize greater affordability with this newly configured, feature-rich, i3-compliant appliance.  Learn More.

Educational Services

Intrado Life & Safety offers training and education on Call-Handling Products and Solutions.  Learn More.