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NG9-1-1 GIS SOLUTIONS
While Geographic Information System (GIS) data has played a role in legacy 9-1-1 environments, GIS takes center stage in Next Gen 9-1-1, delivering enhanced functionality that dramatically reduces response times.
Even if your PSAP isn’t making the move to Next Gen 9-1-1 right away, having GIS data that is accurate, up-to-date and synchronized across the local, regional and state level is essential to improving legacy 9-1-1 system response times and optimizing PSAP operations. It’s also the critical first step in the adoption of Next Gen 9-1-1, so your data will be ready when you’re ready to make the system transition.
At West, call routing is second nature. We’re the only strategic partner with the solutions for and experience in both call routing and GIS to help you navigate this new and unfamiliar terrain. We have the historical understanding of how legacy systems have handled 9-1-1 calls, how best to manage call routing during the current “Now Gen 9-1-1™” transitional phase, and how to prepare for future technology developments. We have the tools you need to get from Legacy to Now Gen 9-1-1 to Next Gen 9-1-1, no matter where you are in the process.
Solutions & Products
MapSAG is the leading 9-1-1 GIS data management system for the 9-1-1 industry, providing a visually intuitive framework for analyzing, understanding, and synchronizing both tabular 9-1-1 data and layered, map-based GIS information. Learn More
West stands in the gap to make sure your GIS data is synchronized with existing tabular MSAG. With our Transitional Data Management Services, your own GIS data serves as the authoritative source for 9-1-1 address validation. Geocoding ensures carrier subscriber records (ALI records) route correctly. Transitional Data Management Services includes the GIS Director, a user-friendly web interface leveraging map features for data validations and discrepancy management. Learn More
Spatial Command & Control provides a shared, precise mapping solution with authoritative GIS data, third-party resources and powerful search tools along with call handling integration, delivering all the information needed to locate callers and dispatch services quickly, accurately and safely. Learn more