Health Advocate

Health Advocate

Health Advocate Services

West’s Health Advocate Solutions makes healthcare easier for over 11,500 organizations and their employees and members nationwide. Our business solutions leverage a unique combination of personal, compassionate support from healthcare experts using powerful predictive medical data analytics and a proprietary technology platform including mobile solutions to engage people in their health and well-being.

Our members enjoy a best-in-class, personalized concierge service that addresses almost any clinical, administrative, wellness or behavioral health need. Our clients benefit from high levels of engagement, improved employee productivity and health, reduced medical costs and simultaneously simplifying and upgrading their health benefits offerings.

Reduce Your Medical Cost Trend

We close gaps in care, reduce health risks and improve health outcomes – resulting in lower medical costs.

Our Solutions

Health Advocacy

Trusted support for medical issues, every step of the way


A powerful combination of key benefits and personalized service in one integrated solution


Expert help with personal issues and work/life balance

Wellness Program

A comprehensive well-being program that motivates people to get, and stay, healthy

Benefits Gateway™

Access to ALL employer-provided benefits through one number

Chronic Care Solutions

A strategic combination of tailored communications and nurse coaching to help people take control of their health

Onsite Biometric Screenings

Screenings at the workplace help uncover dangerous and costly health issues.

Health Cost Estimator+

Help employees shop around for care and save.

Personalized  Health Communications

Tailored communications that help people get recommended medical tests and screenings

24/7 NurseLine

Access to medical advice from registered nurses anytime, 24/7

Disruptive Event Management

Help with the human side of recovery after a traumatic event


Online or phone access to a medical professional anytime, anywhere

Medical Bill Saver™

Expert negotiators work to lower out-of-pocket costs on medical and dental bills.

Financial Wellness

Experts, tools and resources to help people get—and stay—financially fit

Healthy Baby

Special support for moms-to-be.

Tobacco Cessation

Expert help for people trying to break free from tobacco.

MedChoice Support™

A smart tool to help people make better healthcare decisions.

Life Sciences Strategic Value Dossier

Using real-world evidence to demonstrate the value of your products

Custom Data Visualization with e2H Health Insights™

Using real-time analytics to inform critical business decisions

Disease Management Analytics

Pinpointing highest risk members for impactful interventions

Cloud-based Clinical Data Enterprise

Unlocking the full potential of your healthcare data

Survey Services

Research and outreach to gather timely employee and group information

Cost Containment, Subrogation, and Third Party Liability Services

Identify claim overpayments before you pay, and recover money mispaid or overpaid on medical claims.

Independent Appeals Administration

Unbiased, expert review of medical coverage appeals

FMLA Support

Unbiased, independent support for medical leave requests

Enrollment Advocate

Enhanced support for employees during open enrollment

Cleveland Clinic MyConsult® Online Medical Second Opinion Program

Access to the nation’s leading specialists for expert second opinions, without the time or expense of travel

Medicare Advantage Stars Program

Expert support to help health plans qualify for Medicare Star bonuses