Health Advocacy Services for
West is the leading independent provider of healthcare advocacy products and services to employees of large organizations. Its Health Advocate division serves 40+ million Americans through more than 10,000 client relationships, including many of the nation’s largest companies. By helping members personally maneuver healthcare and insurance-related issues, we save our customers time and money. Our leading-edge technology platform combined with clinical experts can support consumers with any healthcare or health insurance issue. West leverages the power of data analytics with pricing transparency and personalized health communications to help members make better-informed decisions and get more value from the healthcare system. Additional services include wellness coaching, Employee Assistance Programs (EAP), nurse line, biometrics screenings and chronic care solutions.
The percentage of decreased hospital admissions with the integration of West IVR
Encourage Better Health
Unlimited, confidential access to a Personal Health Advocate, typically a registered nurse supported by medical directors and benefits specialists, who can help resolve a wide variety of health and insurance-related issues.
Access to a complete range of integrated Health Advocate benefits, all through a single, toll-free number supported by a dedicated Personal Health Advocate (benefit combination may vary by client).
Unlimited access to a personal Wellness Coach and online health tools for ongoing motivation to help you lose weight, eat better, move more and reach other health goals.
Confidential, caring help available 24/7, from a Licensed Professional Counselor or Work/Life Specialist, who can provide short-term assistance with personal, family, and work issues like stress, depression, addiction, childcare, elder care, legal concerns, and more.
Chronic Care Solutions
Professional, one-on-one personalized support from a Registered Nurse Coach to help you better manage chronic health conditions and achieve better overall health.
Biometric Screening Program
On-site workplace health screenings for conditions including diabetes, cholesterol and blood pressure offer valuable information about your current health status and risk for certain diseases.
Twelve weeks of confidential coaching with a highly trained specialist through telephone or email to help you become tobacco-free.
Around-the-clock support from highly trained registered nurses for advice and information on non-urgent health issues.
Telemedicine program offering 24/7 access to medical help for non-urgent issues from a licensed medical provider online or by phone. A valuable resource when you are unable to visit your regular doctor.
Improve Health Outcomes
A powerful pricing transparency tool that compares the cost and quality of healthcare services and procedures by zip code to help you make more informed decisions.
Streamlined access to all of your health-related benefits through a single toll-free number, guided by a Personal Health Advocate.
Health Information Dashboards
Secure, online access to your personalized health profile, including healthcare spending, benefits overview and provider information, to help you better manage your health.
Personalized Health Communications
Ongoing, personalized health reminders help you get the care you need, when you need it, including recommended screenings, tests, immunizations and more.
Convenient, online tool to help you weigh the pros and cons of medical procedures, treatments and medications, including the risks and potential outcomes.
MyConsult/Cleveland Clinic Second Opinion Program
Obtain a second opinion via electronic access to the world-renowned Cleveland Clinic, all with the help and support of a Personal Health Advocate.
Access to skilled negotiators who can help lower your out-of-pocket costs on medical or dental bills over $400, that are not covered by insurance.