Health Advocate Services
West’s Health Advocate Solutions makes healthcare easier for over 11,500 organizations and their employees and members nationwide. Our business solutions leverage a unique combination of personal, compassionate support from healthcare experts using powerful predictive medical data analytics and a proprietary technology platform including mobile solutions to engage people in their health and well-being.
Our members enjoy a best-in-class, personalized concierge service that addresses almost any clinical, administrative, wellness or behavioral health need. Our clients benefit from high levels of engagement, improved employee productivity and health, reduced medical costs and simultaneously simplifying and upgrading their health benefits offerings.
Reduce Your Medical Cost Trend
We close gaps in care, reduce health risks and improve health outcomes – resulting in lower medical costs.
Our Solutions
Health Advocacy
Trusted support for medical issues, every step of the way
EmpoweredHealth™
A powerful combination of key benefits and personalized service in one integrated solution
EAP+Work/Life
Expert help with personal issues and work/life balance
Wellness Program
A comprehensive well-being program that motivates people to get, and stay, healthy
Benefits Gateway™
Access to ALL employer-provided benefits through one number
Chronic Care Solutions
A strategic combination of tailored communications and nurse coaching to help people take control of their health
Onsite Biometric Screenings
Screenings at the workplace help uncover dangerous and costly health issues.
Health Cost Estimator+
Help employees shop around for care and save.
Personalized Health Communications
Tailored communications that help people get recommended medical tests and screenings
24/7 NurseLine
Access to medical advice from registered nurses anytime, 24/7
Disruptive Event Management
Help with the human side of recovery after a traumatic event
Telehealth
Online or phone access to a medical professional anytime, anywhere
Medical Bill Saver™
Expert negotiators work to lower out-of-pocket costs on medical and dental bills.
Financial Wellness
Experts, tools and resources to help people get—and stay—financially fit
Healthy Baby
Special support for moms-to-be.
Tobacco Cessation
Expert help for people trying to break free from tobacco.
MedChoice Support™
A smart tool to help people make better healthcare decisions.
Life Sciences Strategic Value Dossier
Using real-world evidence to demonstrate the value of your products
Custom Data Visualization with e2H Health Insights™
Using real-time analytics to inform critical business decisions
Disease Management Analytics
Pinpointing highest risk members for impactful interventions
Cloud-based Clinical Data Enterprise
Unlocking the full potential of your healthcare data
Survey Services
Research and outreach to gather timely employee and group information
Cost Containment, Subrogation, and Third Party Liability Services
Identify claim overpayments before you pay, and recover money mispaid or overpaid on medical claims.
Independent Appeals Administration
Unbiased, expert review of medical coverage appeals
FMLA Support
Unbiased, independent support for medical leave requests
Enrollment Advocate
Enhanced support for employees during open enrollment
Cleveland Clinic MyConsult® Online Medical Second Opinion Program
Access to the nation’s leading specialists for expert second opinions, without the time or expense of travel
Medicare Advantage Stars Program
Expert support to help health plans qualify for Medicare Star bonuses
