About Us
Services & Solutions
- - West Services
  - Unified Communications Services
    - - Solutions
        Cloud Contact Center
        
        Conferencing & Collaboration
        
        Hosted Voice & Networks
        
        Webinars & Enterprise Streaming
      - Unified Communications Services
        
        Through our Unified Communications line of business, West is simplifying technology applications, improving their performance and creating suites of services and solutions that meet our clients’ varying objectives. By focusing a large portion of our time, energy and investment in the Unified Communications space, we’re building connections with employees, partners, devices, supply chain links and beyond. Learn More
  - Interactive Services
    - - Solutions
        IVR & Self-Service
        
        Proactive Notifications & Mobility
        
        Cloud Contact Center
        
        CX Design & Methodology
      - Interactive Services
        
        With a clear understanding of the challenges brands in all industries face, West Interactive Services applies nearly 30 years of experience designing and integrating leading technology for enterprises worldwide to create communication solutions that strengthen customer engagement. West’s cloud-based solutions are designed to increase productivity by enabling secure, seamless interaction across voice, mobile and other channels.
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  - Specialized Agent Services
    - - Solutions
        Revenue Generation
        
        Health Advocate
        
        Cost Management
      - Specialized Agent Services
        
        Our Specialized Agent Services line of business combines highly skilled subject matter experts with proven analytics and technology to provide solutions for the fast-growing healthcare market. In addition to being the leading provider of healthcare advocacy products and services, West also offers business-to-business sales across multiple verticals.
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  - Telecom Services
    - - Solutions
        Direct Inward Dialing
        
        Termination Services
        
        Toll-Free Origination
        
        Toll-Free Termination
        
        Terminating Access Tandem
      - Telecom Services
        
        West Telecom Services connects people and unites networks by delivering interconnection services for all types of providers, including wireless, wireline, cable and voice over Internet protocol (VoIP). We operate a next-generation national network, providing carrier-grade interconnections, reducing costs and merging traditional telecom, mobile and IP technologies onto a common, efficient backbone.
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  - Safety Services
    - - Solutions
        Public Safety
        
        Carrier Services
        
        Enterprise
        
        Alarm & Security
        
        Next Generation + i3 Solutions
        
        IoT/M2M
      - Safety Services
        
        Through our Safety Services line of business, we connect people to sources of protection and security by enabling organizations to locate, route, transport and deliver emergency communications. Our seamless, reliable solutions place us at the core of our nation’s emergency response infrastructure, supporting more than 290 million 9-1-1 calls each year. And, with each new advance in technology, we continue to evolve our portfolio of emergency communications services.
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Industries
Investors
Careers
- - Careers
  - Work At West
    
    By bringing advanced communications solutions to businesses across a wide variety of industries, West is everywhere. But we wouldn’t be anywhere without our employees. Our team members are responsible for supporting our clients, building our business, seeking out new technology and powering the more than 7 million connections our company makes each day. Whether you’re interested in IT, marketing, operations or one of our other career areas, there’s a place for you at West—and a culture that will keep you motivated, inspired and connected to the world around you.
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Resources