Making Everyday Business Communications Extraordinary
The evolution of the cloud has placed an increased focus on unified communications in everyday business interactions. Companies today require fast, reliable and flexible solutions that are backed by the resilient, secure and supportive nature of a managed service approach.
Voice and Unified Communications
VoiceMaxx CE, which incorporates and extends Cisco’s Hosted Collaboration Solution (HCS) platform capability, provides a collection of benefits that improve enterprise collaboration and efficiency. Hosted in West’s datacenter, VoiceMaxx CE reduces costs and capital outlay while providing a highly flexible solution that supports various communication methods, integrates with other solutions and can be customized for users based on their role and needs. VoiceMaxx CE is ideal for larger organizations or those with extended international operations.
MaxxConnect is a suite of IP trunking solutions offered by West. Designed for companies supporting a complex mix of IP, TDM and legacy telecom infrastructures and looking to leverage investments in MPLS networks, MaxxConnect provides the efficiency and economic benefits of network convergence. MaxxConnect SIP trunking simplifies enterprise network architecture through voice and data convergence, helping you migrate to cloud-based communications. As a Gold unified communications provider in the Microsoft Partner Network, West designed MaxxConnect to integrate with Lync 2013 and 2010 to provide more capabilities with flexible trunking options.
Cisco Spark Hybrid
Cisco Spark provides a persistent virtual environment for one to one messaging, chat, and content sharing, as well audio, video and web meetings. When coupled with VoiceMaxx CE, our enterprise unified communications as a service solution that includes Cisco’s Hosted Collaboration Solution (HCS), it can also offer voice and video calling within or outside your organization via cloud-based PSTN access. West can help you extend the advantages of Spark with call control features, calendar access and scheduling, and corporate directory services.
Networks and Connectivity
Maxxis Application Network
Say goodbye to outdated Internet, frame relay, ATM and private line connections with the most advanced and reliable packet-based WAN technology available today. It’s time for Maxxis, an application-aware network solution optimized for the delivery of real-time communications, centralized applications and cloud-based services across the enterprise. The Maxxis MPLS network solution allows your enterprise to deploy a converged, all-IP network as a fully managed infrastructure with unprecedented application performance, flexibility and resiliency.
As enterprises move to the cloud, a high quality data network is more important than ever. IT needs more from their service providers than just circuits. They require a solution that provides real-time visibility and control with proactive monitoring and status alerts. Network Monitor is a fully-managed service with a powerful set of network management tools, offering real-time, in-depth performance statistics for circuits, routers, switches, servers and other SNMP-enabled devices. It also supplies statistics, trends and reports about IT infrastructure, letting you know the health of your network at any time..
MaxxSecure can help protect networks from spam, viruses, intrusions and inappropriate web content while providing simplicity and consistency of security policy management—all from the cloud. It eliminates the single points-of-failure and bottlenecks that can occur with onsite security solutions. MaxxSecure is a fully managed solution, providing you 24/7 support from our network security experts.
Consulting and System Integration
Our consulting services span a variety of unified communications needs with customizable, scalable solutions for your enterprise. Our service include unified communications consultation, network assessments, cloud migration, deployment, single sign-on integration and training and adoption programs.
Conferencing and Telepresence Equipment
A wide variety of Cisco IP phones and telepresence options are available. All equipment has undergone extensive testing to ensure compatibility, integrations and features work as expected in your environment.
Whole Call Analytics
As companies seek every opportunity to improve customer satisfaction and cost efficiency, whole call analytics is becoming an invaluable strategy. Optimizing the entire customer contact experience—including all transfers, third-party partners and IVR automation—delivers improvements that cannot be achieved with traditional quality monitoring and contact center reporting.