Hosted Voice Solutions to
Communicate with Clarity
West’s Managed Voice Services provide a variety of scalable solutions for hosted VoIP, SIP Trunking, and cloud contact center solutions. Connect everyone, from any location, for full collaboration and cost savings. Our hosted voice solutions are readily scalable and flexible to accommodate dynamic calling capacity needs, allowing you to adjust capacity without concerns over infrastructure.
VoiceMaxx allows companies to transform and shape their use of communications technology with a suite of cloud-based, on-demand services, including full PBX functionality, advanced call management tools and advanced hosted voice features. With VoiceMaxx, you can drive down the cost of voice communications while providing users with advanced feature packages designed to enhance accessibility, mobility and productivity.
VoiceMaxx CE, which incorporates and extends Cisco’s Hosted Collaboration Solution (HCS) platform capability, provides a collection of benefits that improve enterprise collaboration and efficiency. Hosted in West’s datacenter, VoiceMaxx CE reduces costs and capital outlay while providing a highly flexible solution that supports various communication methods, integrates with other solutions and can be customized for users based on their role and needs. VoiceMaxx CE is ideal for larger organizations or those with extended international operations.
Cisco Spark Hybrid
Cisco Spark provides a persistent virtual environment for one to one messaging, chat, and content sharing, as well audio, video and web meetings. When coupled with VoiceMaxx CE, our enterprise unified communications as a service solution that includes Cisco’s Hosted Collaboration Solution (HCS), it can also offer voice and video calling within or outside your organization via cloud-based PSTN access. West can help you extend the advantages of Spark with call control features, calendar access and scheduling, and corporate directory services.
MaxxConnect is a suite of IP trunking solutions offered by West. Designed for companies supporting a complex mix of IP, TDM and legacy telecom infrastructures and looking to leverage investments in MPLS networks, MaxxConnect provides the efficiency and economic benefits of network convergence. MaxxConnect SIP trunking simplifies enterprise network architecture through voice and data convergence, helping you migrate to cloud-based communications. As a Gold unified communications provider in the Microsoft Partner Network, West designed MaxxConnect to integrate with Lync 2013 and 2010 to provide more capabilities with flexible trunking options.
West Cloud Contact
West Cloud Contact puts you in total control of call routing across our enterprise to ensure that incoming callers reach the resources best able to meet their requirements – first time, every time. Delivered as a cloud-based application, Cloud Contact’s on-demand nature provides a scalable, flexible solution with sophisticated call routing capabilities. Comprehensive features include call flow management tools, monitoring, reporting, contact center management, agent desktop client and Saleforce.com integration.
West Cloud Contact Pro
Delight your customers and empower your call center agents with a flexible inbound, outbound or fully blended cloud contact center solution. West Cloud Contact Pro offers multichannel capabilities combined with powerful dashboard analytics and reporting to improve contact center productivity and enhance customer care. Build diverse call flows for customer acquisition, service, retention and collections, and take advantage of optional features such as workflow management and advanced PCI compliance, to deliver great service and superior value.
West Cloud Call Recording
With West Cloud Call Recording you can capture every customer interaction within your contact center, including voice and screen content. Calls are transparently recorded and stored for as long as you need and because the solution is cloud-based, there’s no capex, no long lead time, and no complex installation or hardware required. Cloud Call Recording works seamlessly with West Cloud Contact Pro and plugs into all major CRM systems, including Microsoft Dynamics and Salesforce.com, enabling you to easily manage recordings from within the customer record.
Cisco Jabber, delivered through VoiceMaxx CE, is a robust enterprise collaboration platform that provides presence, instant messaging (IM), voice, voicemail, and video calling capabilities for desktop and mobile devices. With Jabber, you can find your colleagues, determine their availability, and then connect with them via their device of choice. Whether in the office or on the go, you’ll always be able to access the business communications tools you need to be productive.
Mobile Connect extends the reach of VoiceMaxx to mobile devices. Workers can access the powerful VoiceMaxx feature-set while on the road, providing complete access to colleagues through the convenience of a single number where inbound callers can reach them anytime, from anywhere. No need to distribute and manage multiple numbers – one number is all it takes. You mobile workforce will additionally benefit from efficient one-touch access to all the services of your enterprise communications network, such as directory access and call recording, without being tethered to their desk.