Client Login

CDR Portal
The Customer Portal is for West Telecom Services Termination services.
The Customer Portal allows existing customers to download and view call data records (CDRs).
New customers, please contact our sales team to setup an account for portal access.

Fault Management Portal
The Fault Management Portal is a self-service ticketing system where you can report trouble incidents and monitor the status of your reported incidents.  New customers, please contact your West sales representative to request access.

Click here to login

Hyperview
Hyperview is a web-based traffic utilization and reporting tool. Hyperview provides a real-time view of customer traffic statistics as well as user-defined reporting parameters. Network Traffic data is depicted in tabular and graphical formats.

Login to your Hyperview account

Telephone Number Manager
West Telecom Services’ Telephone Number Manager allows customers to manage their Toll Free Number inventory and routing.
New customers, please contact our sales team to setup an account.

Click here to login

To request a password reset, please send an email to saleseng@west.com to report your issues.

Connect to your appropriate dashboards using the links below.

West Safety Communications Secure Login
IUP Client Login
Public Safety Resource Center
Metrics Login

Enterprise E9-1-1
ERS Dashboard Login
Enterprise E9-1-1 Support
View the TRC Handbook

Product Support
Wireline Licensed Customer Product Support
VSP Reference and Support Documentation

Direct ALI Management Documents
Direct WSP Data Management Guide
Direct VPC Data Management Guide
Direct TSP Data Management Guide