West Telecom

Staying connected and collaborating virtually is a given in today’s world. At the core of the infrastructure that make it all happen, are efficient and reliable network architectures and protocols. West Telecom thrives at the center of these disparate networks, providing voice and messaging solutions for service providers, contact centers, and enterprises.

Let us elevate your game. We strive to keep you and your business connected with responsive, economical, easy-to-deploy voice solutions and world-class customer service.


Direct Inward Dialing (DID)

Native or portable telephone numbers in the US, Canada extend the reach of your telephony network rapidly with no capital expenditures.

West Telecom Direct Inward Dialing (DID) service allows customers to be reached from anywhere on the Public Switched Telephone Network (PSTN). This service allows our customers to extend the reach of their telephone network rapidly with no capital expenditures or network expansion costs. West Telecom is a licensed Competitive Local Exchange Carrier (CLEC) and owns its own native telephone number ranges and network infrastructure. DID services can be used for any application that requires localized inbound calling.

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Outbound Toll-Free Termination

Aggregated switching and transport of egress toll free traffic with Somos query (optional) based on the toll-free number routing parameters.

West Telecom Outbound Toll-Free Termination service provides Somos query (optional) and transport of toll-free traffic based on the toll-free number routing parameters. Our Outbound Toll-Free Termination service transports and switches toll free traffic originated by Enterprise wireline, Voice over Internet Protocol (VOIP), cable and wireless network operators. West Telecom is a market leader in Outbound Toll-Free Termination, serving the largest carriers in the United States. West Telecom’s Outbound Toll-Free Termination service offers superior economic advantages over other competitive providers. West Telecom's interconnection model is highly efficient. We support both TDM and IP interconnections. West Telecom offers detailed reporting, including records exchange or Call Detail Records (CDRs).

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Domestic Toll Termination

Flexible high-performing long distance call routing with custom reporting. Available in all North American Numbering Plan defined codes.

Equipped with next-generation technologies, West Telecom delivers tandem solutions designed specifically for the competitive service provider market.  West Telecom is a licensed Competitive Local Exchange Carrier (CLEC) and an FCC 214 carrier.  We own and operate redundant IP-capable switches across the country from Los Angeles to New York.  West Telecom’s network reliability is why the leading wireless and competitive service providers in the U.S. trust us to terminate their toll free and long-distance traffic.

Our Class 4 and 5 switches provide complete coverage of the U.S. and surrounding territories throughout the North American Numbering Plan , giving service providers a cost-effective way to merge Enterprise telecom, mobile and IP technology onto a common, efficient backbone.  West Telecom’s carrier-grade solutions help you manage a national and international presence, enabling you to expand your reach with no capital investment.

  • Flexible routing options
  • Efficient interconnect schema
  • Custom reporting tools
  • Near real-time traffic reports
  • Tailored offerings to fit your traffic patterns
  • Next generation networking capabilities
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Inbound Toll-Free

Customizable call routing solutions for toll free numbers. Advanced routing capabilities with simplified per minute billing structure.

West Telecom's Inbound Toll-Free service aggregates and terminates toll free calls to customer-specified destinations throughout the North American Numbering Plan (NANP) with highly flexible routing parameters. Our service is comprehensive with a host of routing features and capabilities included at no extra charge.

You set the controls. Our Inbound Toll-Free service offers customer-controlled routing options, flexible RespOrg ownership and easy-to-use customer administration web interface. Our pricing structure is simple, with a single all-inclusive rate.

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Channel Partner Program

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Federal and State Tariffs

View tariffs filed with state and federal commissions.

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STIR/SHAKEN are telecom industry standards that allow communication service providers (CSPs) to cryptographically sign calls in the SIP header.

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Local Number Portability (LNP)

Also known as number portability and number porting enables end-users to keep their telephone number when switching from one telecommunications service provider to another.

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Operation Communications Plan (OCP). The purpose of this document is to define the working relationship, communications channels, and support processes between Intrado Communications, LLC (“fka West Telecom Services”) and Customer with respect to the services referenced in this document.

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