INNOVATIVE CLOUD-BASED GLOBAL
TECHNOLOGY PARTNER TO CLIENTS AROUND
THE WORLD.

West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight.

As part of West’s commitment to investing in category-leading platforms that address evolving enterprise needs,
we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind
two distinct go-to-market brands: Mosaicx and TeleVox.

WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize
engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology
and communication solutions to organizations seeking personalized engagement and experiences. 

Mosaicx is a leading cloud-based SaaS solution specializing in customer experience (CX) automation, leveraging cutting-edge conversational AI, machine learning, and natural language processing to deliver seamless, personalized interactions that enhance satisfaction, reduce costs, and improve operational efficiency. Learn more >
		TeleVox has partnered with healthcare and pharmacy organizations for over 30 years to provide communication solutions, helping organizations improve patient engagement and care delivery through intelligent outreach and automation.  Learn more >